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Technical
Tips & Frequently Asked Questions
Where do I find...
Where to Download Plug-ins
Why doesn't the page I want open?
Can I reprint or use materials from your site?
Changing
Your Window Size
You say your page has been updated, yet I don't see the changes? What's
wrong with my computer?
Refreshing Your Cache
How often/when are your pages updated?
Why can't I send/receive my child's chapter review score?
Do you offer answer keys for the Chapter Reviews?
How far in advance do you post Gospel Reflections and/or Lectionary?
Do you archive?
Where do I find additional activities such as activities for Lent, Advent,
etc...
Can I link to your web site from mine?
Will you link to my web site?
Why didn't my question get posted to Fr. Bob/the RCL Expert?
I click on a link for a game and nothing happens, why?
The following technical tips may help you in tailoring your visit to FaithFirst.com to suit your specific needs. If you are still having problems, click here to fill out a form and email us your specific issue.
Where
do I find...Our site
map is an excellent way to navigate through each feature that we offer
on FaithFirst.com. Just find the applicable section and
read the description of each page. Each clickable title will take
you directly there. Our site map is located here http://faithfirst.com/html/siteMap/sitemap.html
Plug-ins: The term "plug-in" refers
to specific software that is required in order to view certain types
of pages or files. All of the plug-ins
you'll need to full experience www.FaithFirst.com can
be downloaded for free. The plug-ins we suggest for the most efficient
use of this web site are the following...
- Flash/Shockwave These plug-ins are required to play games.
- Adobe Acrobat Reader This plug-in is required to open PDF files available for download.
- RealPlayer/Windows Media Player These plug-ins are required to listen to audio.
Why doesn't the page I want open? Usually, the issue here is web site traffic. By that, we mean that the sheer number of people using the site makes the site function slower. Our advice in this situation is to wait half an hour and try again. If you're still experiencing a problem, please write down the error that you're receiving and email or call RCL Customer Service.
Can I reprint or use materials from your site? Many of our features , worksheets and downloads are designed to be printed and used in the home or classroom. As a general rule, we ask that if you're going to reprint any of our articles within the context of another publication or for widespread distribution that you contact us first through cservice@rcl-enterprises.com so that we may instruct you on the proper copyright citation.
Web Site Window Size: If you would prefer that this web site load in a larger size on your monitor, all you need to do is adjust your monitor settings.
- On a PC or IBM, simply go to your start menu
and access your settings file. From your settings file, select your
Control Panel. Within the Control Panel select the icon that says, "Display."
There you will be shown a separate pop-up menu form which you will select
the tab that says, "Settings." On the right of the "settings" menu,
you'll find a sliding bar that allows you to adjust the size of your
desktop area. Slide the bar to "Less" (to the left) to make the objects
on your screen appear larger. Slide the bar to "More" (to the right)
to make the objects appear bigger.
- On a Mac using OS 9, go to the Apple Menu located in the upper left hand corner of your screen and select "Control Panels." From there, select "Monitors" or "Monitors & Sound." When you do this, you'll be shown a pop-up window from which you will select the monitor ratio 640 x 480 in order to make the windows on your screen appear larger. In OS X, you'll find the monitor controls in System Preferences. Find System Preferences in your Applications folder. Double-click to launch, then click on 'Displays' and choose 640 x 480.
Refreshing
your Cache: You say your page has been updated, yet I don't see the
changes? What's wrong with my computer?
Occasionally, when we update the site or make changes, some of our web
site users are unable to see these changes. This is a common problem
with any web site and is very easily fixable. In short, once a web browser
has opened an internet page, the page is stored in the browser's temporary
memory or "cache." Storing the page in your cache, allows your
browser to load the page faster and more efficiently. However, depending
on your browser's settings, every once in awhile, it does not recognize
updates that have been made to the page. Refreshing your cache empties
this temporary memory and allows your browser to load the page anew.
To do this, follow these browser specific cache clearing instructions:
Clearing Cache on Safari 1.0 / Safari 1.0 for Macintosh OS X
Open Safari.
Select Empty Cache.
Click Empty on the Are you sure message box.
Exit and relaunch the browser.
Clearing Cache on Microsoft® Internet Explorer 4.0, 4.01, 4.5, and 5.0 for Macintosh®
Click Edit and select Preferences on the Internet
Explorer menu bar.
Click the arrow beside Web Browser.
Click Advanced.
Click Empty Now.
Clearing Cache on America Online® 5.0 (32 bit)
Click Start, select Settings and Control Panel.
Double-click
Internet Options to open Internet Properties.
Click the General Tab.
Click Delete Files.
Click OK.
Clearing Cache on America Online® 6.0
Click Start, select Settings and Control Panel.
Double-click
Internet Options to open Internet Properties.
Click Delete Files.
Click OK.
Clearing Cache on America Online® 7.0
Click Start, select Settings and Control Panel.
Double-click
Internet Options to open Internet Properties.
Click Delete Files.
Click OK.
Clearing Cache on America Online® 9.0
Click Start, select Settings and Control Panel.
Double-click
Internet Options to open Internet Properties.
Click Delete Files.
Click OK.
Clearing Cache on Microsoft® Internet Explorer 4.0
Click Start, select Settings and Control Panel.
Double-click
Internet Options to open Internet Properties.
Click the General tab.
Click Delete Files.
Click OK on the Delete Files dialog box.
Click OK.
Clearing Cache on Microsoft® Internet Explorer 5.0
Click Start, select Settings and Control Panel.
Double-click
Internet Options to open Internet Properties.
Click the General tab.
Click Delete Files.
Click OK on the Delete Files dialog box.
Click OK.
Clearing Cache on Microsoft® Internet Explorer 6.0
Click Start, select Settings and Control Panel.
Double-click
Internet Options to open Internet Properties.
Click the General tab.
Click Delete Files.
NOTE:Do not select Delete Cookies. Delete Files removes
all the cookies stored on the computer.
Click OK on the Delete Files dialog
box.
Click OK.
Clearing Cache on Netscape® Communicator / Navigator 4.0
Click Edit and select Preferences on the Netscape
menu bar.
Click Advanced.
Click Cache.
Click the Clear Memory Cache button.
Click the Clear Disk Cache button.
Click OK.
Clearing Cache on Netscape® Communicator / Navigator 6.0
Click Edit and select Preferences on the Netscape
menu bar.
Click Advanced.
Click Cache.
Click the Clear Memory Cache button.
Click the Clear Disk Cache button.
Click OK.
Clearing Cache on Netscape® Communicator / Navigator 7.0
Click Edit and select Preferences on the Netscape
menu bar.
Click Advanced.
Click Cache.
Click the Clear Memory Cache button.
Click the Clear Disk Cache button.
Click OK.
Clearing Cache on Mozilla Firefox 1.0
Click Tools and select Options on the Mozilla
Firefox menu bar.
Click the Privacy Icon on the Option menu bar to open
the Privacy Properties.
Click the Clear button across from the Cache option.
Click Ok to return
to the browser main page.
Exit and relaunch the browser.
How often/when are your pages updated? Our message boards are updated hourly in most cases. Other areas of our web site such as the interactive stories, saints and scripture story features are updated weekly. Our other features are updated biweekly and monthly.
Why can't I send/receive my child's chapter review score? We occasionally have customers that experience problems with their email not sending or being received. The problem is usually with their ISP, a firewall, or that their email server is recognizing the message coming from our server as “spam” and is removing it from their inbox before the recipient even sees it. This is usually an issue for your Internet Service Provider or in the case of a parish or school, your institutions Technical Services department.
Do you offer answer keys for the Chapter Reviews? Yes, we make the answers to the Chapter Reviews somewhat difficult to find so that students won't stumble across them and misuse them. Along with the answers, you'll also find downloadable, printable versions of the Reviews that can be used as tests or quizzes in the classroom. Both are located at the following page in our Catechists and Teachers section, sorted by grade and chapter. http://faithfirst.com/html/catechist/chapReview/chapReview.html
How far in advance do you post Gospel Reflections and/or Lectionary? For each of these, we post the materials four weeks in advance while leaving the previous two weeks available for downloading.
Do you archive? No, most areas of the site are updated weekly, bi-weekly or monthly. The exceptions to this are the Gospel Reflections, the Lectionary, and some materials in the Online Lesson Planning Tool. For the Lectionary and Gospel Reflections, we post the materials four weeks in advance while leaving the previous two weeks available for downloading.
Where do I find additional activities such as activities for Lent, Advent, etc... At the applicable times of the year, special features such as Lent, Advent and Catholic Schools Week will be highlighted on the main page of www.FaithFirst.com. Simply follow the link when it's posted. As a general practice, we post special features a week or more in advance of the season or event.
Can I link to your web site from mine? We ask that you send us a link to your web site so that our Internet Producer may review your site for content and compatibility with the mission of RCL Enterprises, Inc. and FaithFirst.com. Once, he's done so, he'll contact you with his decision.
Will you link to my web site? No. We do not link to web sites other than the Vatican and USCCB.
Why didn't my question get posted to the RCL Expert? Sometimes, posts don't make it through to us depending on your computer's settings or your institution's software which regulates the sending of information over the Internet. Other times, our web site moderator will choose not to post a question because the topic was inappropriate for our forums for several different reasons. Posts which are clearly offensive, pornographic, aggressive or rude in nature will not be tolerated. Posts which appear to be from students seeking easy answers to tests or homework will not be posted. Posts which focus on personal issues or problems will not be posted. Our forums are mainly for questions and issues pertaining to our Catholic faith and the teaching of that faith using the Faith First series.
I click on a link for a game and nothing happens, why? Some of the links on our site open in pop-up windows. If you have 'pop-up blocker' software installed on your computer, or as an extension in your web browser, you may have to manually turn it off for these sections of the site to work properly. Most 'pop-up blocker' software can recognize when a pop-up window is not an advertisement, and will open the window, but sometimes the software blocks windows from opening that are not advertisements.
If you are still having problems, click
here to fill out a form and email us your specific issue.
